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Privacy Polciy

At Quality Homemakers Inc. ("we," "us," or "our"), safeguarding your personal information is our priority. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. We are committed to maintaining transparency and trust as we deliver personalized home care services designed to support independence and quality of life.

1. Definitions
  • Personal Information: Any information that identifies an individual, such as name, contact details, and preferences. Business-related contact information (e.g., work phone number) is not considered personal information under PIPEDA.
  • Home Care Services: Non-medical, personalized services provided by Quality Homemakers Inc., including companionship, homemaking, and live-in assistance.
2. Collection of Personal Information
We collect personal information to tailor our services to your specific needs. Information may be gathered directly from clients, family members, or authorized representatives and includes:" Contact Details: Name, address, phone number, and email.

  • Service Preferences: Details about personal preferences, daily routines, and support needs.
  • Emergency Contacts: Names and contact details of individuals to be contacted in emergencies.
  • Payment Information: Details required for billing, including credit card information or banking details.
  • Feedback and Surveys: Responses provided voluntarily to improve our services.
3. Purposes of Collecting Personal Information
We collect and use your information solely for purposes related to our services, including:

  • Service Customization: Developing and delivering personalized home care plans based on individual needs.
  • Coordination: Communicating with family members or authorized representatives for effective care delivery.
  • Billing and Administration: Processing payments and managing account information.
  • Safety and Support: Ensuring appropriate measures are in place to provide safe and effective care.
  • Regulatory Compliance: Meeting legal and regulatory requirements for recordkeeping and service documentation.
4. Consent
We respect your right to privacy and ensure your consent is obtained for collecting, using, or disclosing personal information.
Consent may be:

  • Expressed: Provided verbally or in writing.
  • Implied: Understood through your actions, such as providing information during service registration.
You may withdraw consent at any time, subject to legal or contractual obligations. Withdrawal of consent may impact the delivery of certain services.

5. Use and Disclosure of Personal Information
We use personal information only for the purposes outlined in this policy. Information may be disclosed in the following cases:

  • With Authorized Representatives: Sharing details with family members or individuals authorized by you to manage care.
  • With Service Providers: Collaborating with trusted third parties who assist in service delivery, such as transportation or meal preparation partners.
  • Legal Obligations: Complying with legal requirements or responding to lawful requests from authorities.
  • Emergency Situations: Disclosing information in situations where safety or well-being is at risk.
We do not sell, trade, or share personal information with unauthorized third parties.

6. Protection of Personal Information
We employ physical, technical, and administrative safeguards to protect your information, including:

  • Restricted Access: Limiting access to personal information to authorized employees and contractors.
  • Data Security: Using encryption and secure storage methods for both physical and electronic records.
  • Employee Training: Providing regular training on privacy and confidentiality best practices.
  • Regular Audits: Reviewing systems and processes to ensure compliance with privacy standards.
7. Retention and Disposal of Personal Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the information is no longer needed, it is securely destroyed using methods appropriate for the format (e.g., shredding paper records, securely erasing digital files).

8. Accessing and Updating Personal Information
You have the right to access and update your personal information. To request access, correction, or removal of your information:

  • Submit a written request to our Privacy Officer (details below).
  • We will respond within 30 days, providing explanations for any refusal in accordance with applicable laws.
9. Accuracy of Personal Information
We take reasonable steps to ensure that the information we collect is accurate and up-to-date. We rely on clients and their representatives to inform us of changes to their personal information to maintain its accuracy.

10. Privacy Officer Contact Information
If you have questions, concerns, or requests related to this Privacy Policy, please contact our Privacy Officer:
Quality Homemakers Canada
Address: 2010 Winston Park Dr Suite 200B, Oakville, ON L6H 5R7, Canada
Customer Service: (289) 544-6187
Hours: Mon-Sun, 9:00 am - 5:00 pm
Email: info@qualityhomemakers.ca

11. Complaints and Dispute Resolution
If you believe your privacy rights have been violated, please contact our Privacy Officer. Complaints will be addressed promptly and in compliance with applicable laws. If you are not satisfied with the resolution, you may escalate the matter to the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and clients will be notified of significant changes. This policy was last updated on [Insert Date].

13. Client Rights Under PIPEDA
Under PIPEDA, clients have the right to:
  • Know: How their personal information is collected, used, and disclosed.
  • Access: Their personal information and request corrections.
  • Withdraw Consent: For the collection or use of personal information, subject to legal and contractual obligations.
  • File a Complaint: With the Privacy Officer or the appropriate regulatory body.